The recent 2015 Stakeholder Survey has found that 95% of stakeholders think the advice and guidance provided by the SGSA is Excellent or Very Good.
The survey was designed to understand the views and experiences of those working in sports ground safety and was targeted at safety personnel at grounds and clubs, safety advisory group (SAG) members, the emergency services, national governing bodies and football leagues.
In total, 133 people completed the 2015 survey and the findings will help us improve the services and support we provide.
Overall, the responses were very positive about the organisation and the advice and guidance it provides. 85% of respondents stated the advice and guidance provided by the SGSA was Excellent or Very Good and over 80% of respondents said the work of the SGSA was essential or very important to their organisation whilst 95% of respondents said it was very important or essential to them.
Topics covered in the survey included customer service, advice and guidance, publications and communications.
95% of respondents said they were happy with how the SGSA communicates and all found the newsletter a value resource. Respondents identified several areas which they would like additional information and advice on, including drones, pyrotechnics, persistent standing and accessibility. Over the coming months we will look at how we can further develop information in these areas.
Our mission is to ensure the safety of all spectators at sports grounds and we will continue to support those that are working in spectator safety. The findings tell us a great deal about the value of the SGSA advice and guidance and the support the organisation provides to its stakeholders.
Thank you to everyone who took the time to complete the 2015 stakeholder survey. The feedback we receive is vital in helping us shape our plans to ensure we provide the support and guidance that reflects your needs.
The survey is planned to be repeated on an annual basis and this year’s sets a benchmark to compare future performance against.