Stewards Are Up To Scratch

John Mason and Sarah Pickering Steward training and development - Chesterfield Football Club

More than 70 Chesterfield FC match day stewards have been celebrating their success in achieving a National Vocational Qualification in spectator control, awarded by City and Guilds.

It's a condition of the football club's safety certificate that all stewards are either qualified or effectively training for a qualification and after a year's training all stewards and supervisors currently employed by Chesterfield FC are now newly qualified.

In addition, two stewards have been trained up as qualified assessors for future training needs at the club.  (Article from “The DERBYSHIRE TIMES)

I have been a trainer/assessor at Chesterfield Football Club since 2008 working with and training match day stewards and supervisors in achieving a National Vocational Qualification.

Sarah joined the training team in 2012. We train stewards to achieve their full potential in event stewarding, reviewing training and assessing for greater spectator experience and enjoyment.

Working with our safety officer Colin Nellist we promote training quality in all our stewards.

We have in place new training procedures for new stewards joining us. These include a mentoring system where all new stewards are allocated a mentor who is a senior steward, who after made welcome by us stays with them for a period of time introducing them to the basics of the roles and the responsibilities of stewarding.

Mentors complete an electronic feedback document on the mentees progress and pass to the trainers/assessors. This forms part of the overall new stewards training programme and we find this works well in training them to a high standard in service delivery to spectators and staff.

Also introduced is moving and handling awareness as well as the use of emergency evacuation equipment, enhanced equality and diversity, customer care and conflict management training.

We have mobile radio training which includes using the correct policy and procedures and the importance of considering confidentiality when transmitting sensitive and private information.

We are proud of our stewarding at Chesterfield and the introduction of new ideas and codes of practice on training, which we believe are amongst the best in the Football League.